SECTION .1000 - Evaluate Effectiveness, Accessibility and Quality of Personal and Population-Based Health Services

10A NCAC 48B .1001       BENCHMARK 27

(a)  Benchmark: The local health department shall evaluate all services it provides for effectiveness in achieving desired outcomes.

(b)  Activities:

(1)           The local health department shall have in place a process for assessing consumer and community satisfaction with its services.

(2)           The local health department shall use data from the consumer and community satisfaction assessment to make changes to improve its services.

(3)           The local health department shall employ a quality assurance and improvement process to assess the effectiveness of services and improve health outcomes.

History Note:        Authority G.S. 130A-34.1;

Temporary Adoption Eff. January 1 2006;

Eff. October 1, 2006;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. January 5, 2016.